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Brand Support · Web · Wholesale CRM

SugaSpice

Fresh bakes. Big flavour. Made to crave.

Discipline
Brand Support · Web · Wholesale CRM
Sector
Bakery & Kitchen — St Neots
Year
2025
01 — The brief

A modern artisan bakery + hot kitchen opening in St Neots, competing with chain coffee shops and mediocre takeaways. Needed brand support to sharpen an already-strong visual direction, a website that could sell online direct (not just Uber Eats), and — critically — a wholesale operation that could scale without spreadsheets collapsing.

02 — What we built
  • Brand support & direction — informing the visual system, food photography direction, tone of voice
  • Website with a menu system, direct online ordering (Flipdish integration) and location experience
  • Custom Wholesale CRM — sale-or-return terms, refrigerated daily deliveries, route planning, partner onboarding
  • ‘Own a shop?’ wholesale enquiry funnel wired into the CRM
  • Signature-cravings module + local SEO across 14 menu-category landing pages
  • Socials — flagged as the next opportunity, not yet in-scope
https://www.sugaspice.uk LIVE
SugaSpice — live site
Captured live from sugaspice.uk
03 — The moves that mattered
01

Six obsessions, one brand

From cinnamon buns and sourdough to biryanis and Sunday roasts. Each category has its own landing page and its own SEO footprint — but all wear one confident food identity.

02

Direct-order, not takeaway middlemen

Flipdish-powered ordering wired into the site, not funnelled through Uber Eats. Better margin, better data, better relationship with the customer.

03

Wholesale on a proper CRM

We built them a bespoke Wholesale CRM — partner accounts, sale-or-return terms, refrigerated daily delivery routes and enquiry pipeline. Quietly one of the fastest-growing sides of the business.

04 — What we shipped
Discipline · Brand Support
Brand direction
Discipline · Web
Menu system
Discipline · Wholesale CRM
Order flow
Discipline · Brand Support
Wholesale CRM
Discipline · Web
Delivery routing
Discipline · Wholesale CRM
Category SEO pages
03 — Outcome

A bakery that feels like a proper independent food brand — not another Wix template. Six 'obsessions' from breakfast to Indian street food, sold from one confident storefront, with a wholesale channel running quietly in the background on our own CRM.

04 — Live & verifiable

Live at sugaspice.uk with direct-order flow, wholesale enquiry pipeline, custom Wholesale CRM in production, and a wholesale partner network across St Neots, Cambridgeshire and Huntingdonshire.

Visit sugaspice.uk
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SugaSpice

Brand Support · Web · Wholesale CRM · 2025