Last updated · August 2026
By engaging BrightLabs (“we”, “us”, “our”) for any service, you (“the Client”) agree to these Terms of Service. They apply to every engagement — from a single Websites & Digital project through to a full Growth Partnership.
BrightLabs is a modern digital agency combining creative, technology and growth. We take on a deliberately small roster so every engagement gets senior-level attention. Our disciplines are:
One-off projects are scoped after a discovery call and quoted in writing. A deposit is payable in advance, with milestone or on-completion payments as agreed. Monthly retainers are billed in advance on the same date each month via Stripe or bank transfer. All prices are in GBP for UK engagements (INR for India engagements) and exclude VAT/GST unless stated.
Late payment may result in services being paused. We do not store payment card details — Stripe handles all card processing.
Custom websites and Growth Partnership engagements have timelines agreed in the kick-off. The clock pauses whenever we’re waiting on content or approvals from you.
Retained services (Creative & Social, Paid Growth, SEO, Growth Partnership) run on a 6-month minimum. After the minimum term, they continue rolling month-to-month and may be cancelled with 30 days’ written notice by email to hello@brightlabs.live. Setup fees are non-refundable once work has begun.
Where BrightLabs builds, hosts and manages a website as part of a productised offer, the site remains active while the monthly package is active. After the minimum term, if you cancel, you can either let the BrightLabs-managed website close, or request a quotation to transfer or purchase the website. Any transfer or buyout fee depends on the site, functionality, licences and work required to prepare it for handover.
Once paid in full, you own: the website content we produce for you, your logo and brand assets, any custom AI workflows or copy written specifically for your business, and all leads and data captured by your systems.
BrightLabs retains rights to: our underlying templates, frameworks, internal tooling and reusable code/components used across multiple clients. We may show your finished work in our portfolio unless you ask us not to.
Your systems may rely on third-party tools (Google, Meta, Stripe, hosting providers, AI providers, SMS gateways, etc.). We are not liable for outages, pricing changes or policy changes made by those providers. Where they charge fees (e.g. SMS credits, ad spend), those are billed to you separately at cost or via your own accounts.
We build systems designed to generate leads, revenue and time. We don’t guarantee specific revenue or lead-volume outcomes — those depend on your industry, market, pricing, sales process and follow-through. We do guarantee that what we build is fit for purpose and works as agreed.
Our total liability under these terms is limited to the fees paid by you in the 3 months preceding any claim. We are not liable for indirect or consequential losses (lost profits, lost data, business interruption) caused by third-party outages or factors outside our control.
These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
We may update these terms occasionally. Continued use of our services after notification constitutes acceptance.
Questions? Email hello@brightlabs.live or call 01603 976281.