Question 1

What makes BrightLabs different from other agencies?

Accepted Answer

We deliberately keep a small, selective roster of clients so every engagement gets senior-level attention. And we run creative, technology and growth as one team under one invoice — most agencies pick one lane, we combine all three because that's what actually moves a business forward.

Question 2

Do you take on any client?

Accepted Answer

No. We keep our client roster deliberately controlled — we'd rather have a small roster of clients who trust us with real work than a big roster we can't give proper attention to. We only come back if we believe we're the right team for the work.

Question 3

What are your four pillars?

Accepted Answer

Build (websites, apps, custom software, CRM), Create (brand, creative direction, social content, campaign creative), Grow (paid growth, SEO, conversion, landing pages) and Automate (CRM automation, lead workflows, AI workflows, integrations).

Question 4

Do you work with small businesses?

Accepted Answer

Sometimes — through direct outreach. We keep our client roster deliberately controlled, so we don't advertise a small-business tier, but if we've reached out to you it's because we think we're the right team for what you need at a scope that fits.

Question 5

How do we start?

Accepted Answer

Send us a short brief through brightlabs.live/start. We'll review it and come back within two working days — with questions, a suggested call, or an honest 'we're not the right team for this'. No pitch decks, no follow-up spam.